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Ever since I started with this company, there has been issues. First off, they canceled my first appointment for installation and rescheduled.

The first portion of my order was completed, but there were three mistakes. A sharp item was left under the new carpet in my baby's room, there was a slice in the new carpet and there was an extremely visible seam in a place where there shouldn't be. This company demands payment by cashier's check before the work is even started. This should have been my first red flag.

I contacted the company and several times they told me someone would come out to fix it. I missed several days of week waiting around for a company that never came and barely responded back. Finally, someone came to repair it, but all they did was look at it and take pictures (I had already sent pictures). I was assured this issue would be fixed when they came.

The following week they showed up unannounced and took the item out of my baby's room, but did not fix the other 2 issues. I called again and again. Finally they said someone would come on Saturday May 18. This process started on May 3.

On May 18, my appointment was confirmed for someone to come out between 9 and 12. At 12:30 I contacted the company and they told me that the order was completed. It was not. At 1pm, I called again and was told the truck was in an accident and the truck with my carpet had to be towed and the driver was sent to the hospital, but they would call me back in 10 minutes with a new appointment date.

No one called back. On Monday, May 20, 2019, I called and was told the new replacement carpet was lost. Every time I call, I am being lied to and no one is helping me. I paid $15,000 for the carpet and hardwood floor in my home.

This should not be happening. My carpet should have been fixed as soon as possible. I should have been called back and given a new date. This company is awful.

I would never recommend or ever do business with this company again. I have had other issues with this company for the second part of my order (hardwood flooring) as well. They demanded $900 more when they got to my home stating they needed it for glue or else they would stop the job. They had already ripped up all the carpet and flooring in my downstairs.

They left me no option, but to pay them additional money even though a big part of my job (sub floor) was taken off of my order.

I have also requested an itemized bill which I never received. My next step is legal action.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Deliver product or service ordered.

Location: 40 Robbie Rd, Avon, MA 02322

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