Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

This company should NOT be trusted! I put a deposit down for an installation of hardwood floors, but changed my mind the next day and decided to cancel.

Related: National Floors Direct - Glue all over installed vinyl plank kitchen floor

I called them to cancel, but they refused to cancel over the phone, instead directing me to mail in a cancellation form. I did so within their 3 business day cancellation window. I then did not here from them for 2 weeks (during which my scheduled install date passed). After calling them, they say they never received my letter and now refuse to allow me to cancel my order and get my deposit refunded.

I have not been delivered any products or done any services.

They are basically just trying to steal my deposit! I have processed a complaint with the BBB.

Review about: National Floors Direct Flooring Installation.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1000.

Preferred solution: Full refund.

I didn't like: Customer service, Cancellation policy.

Review #1143363 is a subjective opinion of

Private message
Helpful? Yes 0 No 0
Report

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

National Floors Direct Most Helpful Reviews

More

National Floors Direct Reviews

More

National Floors Direct Products and Services

You May Also Like

Granite Transformations - Review in Household Services category
Granite Transformations
"I had my counter tops and back splash installed on 11-14-16. When I came home on the first day there was 1 gentlemen working in the kitchen. About 15 min..." Read more
Pgt Industries - The worst and most expensive product ever...!
Pgt Industries
"We spent $12,600 on impact windows, in the first two weeks one of them got broken. I contacted them and after arguments they finally replaced the damaged unit. Now, three..." Read more
Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam!
Sherriff Goslin Roofing
"All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more
Window World - Bay window installation
Window World
"I spent $9000.00 so far to Window World in Birmingham Alabama having windows installed ....everything was ok until we got to bay windows in kitchen . I was told first..." Read more
Gearbest es una buena tienda china y de confianza.
GearBest
"Llevo varios años comprando en la tienda china gearbest y estoy muy contengo y satisfecho con todas las cosas que he comprado a través de se web. Tiene un amplísimo..." Read more
Balise Honda Of West Warwick - Terrible Customer Service by Balise Honda
Balise Honda Of West Warwick
"This complaint will detail my extremely poor customer service experience with Balise Honda of West Warwick. My concerns about the degradation of the paint and clear coat on my vehicle..." Read more
My Perfect Resume - Degra Burford & Charlene Smith
My Perfect Resume
"I needed to go back in and edit my resume on Charlene Smith, but was unable to do so. Nor would it allow me to create another resume. I realized..." Read more
Coach won’t repair boots- or supply repair parts!
Coach
"...Coach won’t repair boots- or supply repair parts…..." Read more