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National Floors Direct - Floors are falling apart worst job
National Floors Direct - Floors are falling apart worst job
National floors Diret in Oueens did my floors and some spaces was missing and falling apart and coming a lose. Send in pictures they claim that they never received them I've been trying to contact them every since they did my floors. Willing court to take them to court...
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DiscreteGrasshopper
DiscreteGrasshopper

I’ve been trying to resolve issues with them for a yr. they are a scam company. Disgraceful! Definitely Go to BBB and file a complaint. I am working with a law firm. I am in t...

#1212386
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Had some sleezy salesman come out and pushed for a decision immediately or my price would go up 30%. Ok, fine. I signed on the dotted line and scheduled 2 weeks later for install. Took the day off of work so it would be nice and easy. I ripped up all the carpet and...
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1.0
#1211411
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National Floors Direct does not honor the discounts or promotions they advertise online. If you call for a quote ask the salesman for ANY discounts or promotions they first offered to get your business before you sign. Also, read contract! If you schedule service...
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1.3
#1210910
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National Floors Direct - Do not use them
National Floors Direct - Do not use them
Wrong color delivered and installed. See photos. The sample that we were shown is not what was delivered. Told us it was “hardwood” flooring but it’s not. It’s synthetic crap that cannot be refinished. Didn’t even attempt to come to any kind of a resolution with us and...
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1.0
#1208337
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Salesman came out inspected my living room and dining room floor. He call back to the office to check if it could be done after lifting cornes of my carpet. Received the ok to do the jon told me it would be done the next day no problems. Two months after installation...
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Anonymous
Paula Buono

Scam company. Take the money and run

Anonymous
Dc

Terrible companyRead the contract carefully before signingThey overchargedWon't let you cancel or refund depositThey will sue you for full amount if you cancelAnd you must pay...

1.0
#1174900
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Floor is beautiful-installers taped the planks while working, but unfortunately couldn't get the glue from the tape off the light gray floor. getting worse with each passing day as all dirt from our shoes is sticking everywhere. called our salesman three times, never...
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1.0
I didn't like
  • Glue residue all over-impossible to remove
  • Will not allow my new floors issues to be fixed
  • Glue residue all over new floor
#1165795
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National Floors Direct - *** job carpet bad bad

Very poor installation sent pictures 6 times no response called customer service 10 times last time they said they were having computer problems? The carpet was pieced at the front entrance +back wall bubbles everywhere edges bad jagged +see wood floor between baseboards don't waste your time or money
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1143957
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This company should NOT be trusted! I put a deposit down for an installation of hardwood floors, but changed my mind the next day and decided to cancel. I called them to cancel, but they refused to cancel over the phone, instead directing me to mail in a cancellation...
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1.0
I didn't like
  • Cancellation policy
  • Customer service
#1143363
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National Floors Direct - Floors were not done right some spaces was missing.

National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
National Floors Direct - Floors were not done right some spaces was missing.
9-15-2017 order #N5776 Sylvia Parrea
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1114084
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National Floors direct was supposed to be doing repairs on my new floors, because of some issues (like a nail pop that came through the floor board and cut my daughters foot) and some other issues that I disclosed in our conversations. The men came back out and said...
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Anonymous
Kathy eann

Thank you this will ultimately affect my decision for choosing my store for purchase. I count on consumers to keep me in the loop. No one wants to buy product from a store th...

1.0
I liked
  • 3rd party installers are nice
I didn't like
  • Will not allow my new floors issues to be fixed
#1105889
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