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National Floors Direct

National Floors Direct Reviews

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What Their Customers Are Saying

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Great Experience with NFD

National Floors Direct
I have used National Floors Direct twice and have had a great experience both times. Fast service, great installation, competitive pricing, and a great selection. I'm surprised there are so many negative reviews on this site and such few positives. National Floors Direct has been in business for decades and was referred to me by a friend from work years ago.
Anthony L Ntb
map-marker Woonsocket, Rhode Island

Great looking floors

AI Highlights
  • - NFD installed LV Planks in bedrooms and stairs on time; a gift card was received.
  • - The salesperson was informative and the installer professional.
National Floors Direct - Great looking floors
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National Floors Direct (NFD) recently installed LV Planks (Purchase Order MA32234) in my bedrooms and stairs. They performed the work as planned and competed on time.

My house was left clean and neat. I used NFD 5 years ago when they installed LV Planks in the rest of my house. Based on that performance I had no hesitation using them again this year. The salesperson was informative, helpful and accurate in what to expect in terms of cost and duration of the project.

The installer was professional and courteous and responded when questions were asked. I received a gift card for my time in posting this honest review.

User's recommendation: I would use NFD for any future projects and recommend them to friends.

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Kristina W Rqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, New Hampshire

Completely satisfied

AI Highlights
  • - The floors look beautiful and were installed with neat cleanup.
  • - The installer was friendly and methodical; quotes were clear and affordable.

I ordered hardwood floors for my kitchen and living room as well as a tile floor for my laundry room from NFD. The floors look beautiful and I almost didn't want to put my furniture back because the hardwood floors look that good!

The man that came to do them was very friendly and went right to work. He worked very methodically and took his time to make sure that everything was perfect. He kept the whole area neat and cleaned up everything when he was finished. My husband and I are so ecstatic about the result that we are considering doing the bedrooms also!

When we are ready, we are definitely going with National Floors Direct! The team that did the tile floor did a fantastic job as well! I feel like I'm living in a different house! All the people at National Floors Direct as very pleasant and willing to help in any way possible.

The price was also very affordable and well worth the investment. I tried to get quotes from other contractors and was put off by them, but not NFD, they came right to my house, showed me samples and explained the products very clearly. The measurements were taken and I was given a quote within minutes. The offer was very reasonable, so I scheduled the work to be done as soon as possible.

I was given a day within a week to do the entire job! I couldn't be happier! I'm so glad that I chose NFD because they made the whole process easy and stress free.

I'm definitely calling them when I'm ready for my bedrooms to be done. Thank you, National Floors Direct you guys' rock!!

I received a gift card for my time in posting this honest review

User's recommendation: Definitely recommend

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Austin K Rnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lee, New Jersey

Top quality carpet at the best price

From the initial visit, follow up calls over the wait time, and to the day of installation, all went great. The price was unbeatable, the quality of carpet was second to none, and the people involved was trustable. Would definitely recommend!

User's recommendation: Try getting the quote and compare

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efrain M Tmm

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Verified Reviewer

Shootie sloopy work

AI Highlights
  • - Carpet bunches with a bald spot from over-stapled corner.
  • - The staff allegedly lied about sending qualified installers; ads are misleading.
Updated by user Aug 14, 2026

if no response by NFD i will see in the local TV stations will air this complaint and possibly ask for the max and proceed in a court of law

Original review Aug 14, 2026
The carpet installed by International Floors Direct is bunching up, with one corner over-stapled, causing a bald spot. When repair installers, sent by manager Alison Estay, came to fix a gap, they used a piece darker than the existing carpet, which is also bunching.

They added carpet around the tile instead of using a proper floor transition strip, leaving dangerous tack nails exposed and a strip sticking up. Alison has repeatedly lied about sending qualified installers, each less skilled than the last.

This companys work is terrible, and the TV commercials are misleading. If these issues arent fixed, legal action and public exposure will follow.
Loss:
$2800

User's recommendation: don't believe ads on tv read reviews not the BBB their old school

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Seth A Odj

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Verified Reviewer
| map-marker Annapolis, Maryland

I Needed My Upper Floor Replaced

National Floors Direct replaced my floor quickly and competently. Their installers were very professional.

I'm happy with the look and feel of my new floor.

I would honestly recommend them to anybody. I received a gift card for my time in posting this honest review.

User's recommendation: Hire them!

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Tim M Skh
map-marker Brooklyn, New York

Absolutely Recommend.

AI Highlights
  • - The staff from National Floors Direct worked with my budget.
  • - Install team on time and did a great job; old carpet was disposed; gift card included.
National Floors Direct - Absolutely Recommend.

I was renovating the upstairs of my house on a very tight budget. I shopped different suppliers including remnant shops.

The salesman from National Floors Direct was courteous and professional and was able to work with my budget with financing available. The install team was on time, worked hard and did a fantastic job.

They did take the old carpet with them for disposal. I received a gift card for my time posting this honest review.

User's recommendation: Yes, I shopped multiple suppliers so you don't have to.

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Vass O

Professional and Great Job

AI Highlights
  • - Great customer service, patient and attentive.
  • - Rep was on time, friendly and knowledgeable; install finished in one day with furniture moved back.
National Floors Direct - Professional and Great Job
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It was a pleasure working with national Floors Direct. Customer service was patient welcoming and listen to what my needs were assigned me a representative according to flooring needs.

The representative was on time friendly and knowledgeable. Working within my budget was a plus. The staff that came to install the floors were on time polite and very clean and organized. I had two bedrooms done and a foyer and it was all within one day.

They not only took the larger Furniture items out of the room they also put them back. I would highly recommend National Floors Direct for anyone looking for new flooring for their home.

Preferred solution: Nothing! They did great work!

User's recommendation: Definitely give them a call

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Unique J Glm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Central Valley, New York

Highly Recommend National Floors Direct

AI Highlights
  • - Great experience from start to finish with National Floors Direct.
  • - Professional, responsive team; installation on time and high quality.
Highly Recommend National Floors Direct
Highly Recommend National Floors Direct - Image 2
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I had a great experience with National Floors Direct from start to finish. The team was professional, responsive, and made the entire process easy.

The installation was completed on time, and Im very happy with the quality of my new floors.

I would definitely recommend National Floors Direct to anyone looking for quality flooring and excellent customer service. I received a gift card for my time in posting this honest review.

User's recommendation: Just do it!

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Andre W Vvj
map-marker Washington, District Of Columbia

They did a good job

AI Highlights
  • - Helped pick carpets and gave a clear quote.
  • - Installation was on-time and well communicated.
  • - The finish looked great; space was clean.

I recently had the pleasure of working with this team for my carpet and flooring project, and I am thoroughly impressed with the entire experience. From the very first setup appointmentwhere they helped me select the right carpets, provided a clear and competitive quoteto the professional installation of the Acura flooring, every step was handled with exceptional care and expertise.

The team demonstrated strong attention to detail, arriving on time, communicating clearly throughout the process, and executing the installation cleanly and efficiently.

They took the time to ensure everything was done right, leaving the space looking fantastic and well-finished.

Overall, they delivered outstanding service and high-quality results.

I would highly recommend them to anyone considering new carpeting or flooring. They truly earned my trust and I wouldnt hesitate to use their services again in the future.

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Joy S Two

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Croton On Hudson, New York

I have yet to hear back from anyone...

Updated by user Jul 31, 2026

I contacted them multiple times and they have not responded. A true nightmare. Do not use them!

Original review Jul 16, 2026

I have yet to hear back from anyone regarding our issues with the service performed, the damage that was done, and the current issue with the floors.

Loss:
$5000

Preferred solution: Floors need to be fixed and refund of services not rendered that we were charged for.

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Anand T Fxa

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Verified Reviewer
| map-marker Westborough, Massachusetts

Positive Experience with NFD

AI Highlights
  • - Efficient quote-to-installation with good communication.
  • - Pricing flexible; installers were prompt, confirmed materials, and left the area clean.

Very happy with the overall experience with National Floors Direct. From the initial quote through scheduling and installation, the whole process was handled efficiently and with good communication.

I'd recommend negotiating the price a bit, as they seemed willing to be flexible and work with us.

The installers stayed in touch regarding their arrival time, confirmed all materials before starting, and worked quickly and professionally. They left the area clean when they were done and even left the extra material behind in case we need it down the road.

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Sara M Ebg
map-marker North Easton, Massachusetts

Sharing happy review of National floors direct

Sharing happy review of National floors direct

Carpet replacement within schedule need and budget. All staff of national floors direct were professional and pleasant as well as knowledgeable.

We said what we thought we wanted, learned about a pet friendly carpet and were installed within 48 hours! Highly recommend.

User's recommendation: Buy!

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Dale C Ngd
map-marker Fredericksburg, Virginia

National Floor Direct endorsement

AI Highlights
  • - Replaced carpet with laminate; we love the floors.
  • - Sales rep offered best pricing and was on time; technicians were efficient.
National Floors Direct - National Floor Direct endorsement
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National Floors Direct did an outstanding job replacing our carpeted floor with laminate flooring. Dan our sales rep.

gave us the best possible pricing available. Dan was on time for our appointment and on target meeting our needs. The professional technicians who laid our floors were efficient and effective and completed the job expeditiously. We love our new floors and recommend NFD to others.

I received a gift card for my time in posting this honest review. Dale Code

User's recommendation: Highly recommend NFD for quality service

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Jordan D Mez
map-marker Holden, Massachusetts

Great experience!

AI Highlights
  • - The salesman was kind, knowledgeable, and helpful.
  • - The install team arrived on time, worked quickly, and were well trained.

***-

I had a great experience with National Floors Direct! The sales man who came to my house was kind, knowledgeable and willing to help.

The install team was quick and well trained. They arrived on time and made sure I was happy with the results.

It was affordable and worth every ***! I received a gift card for my time in posting this honest review.

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National Floors Direct's reply dated Jul 02, 2026 to: Joan Z Fxn's review

We're sorry to hear you're disappointed, but your review does not accurately reflect what occurred.
National Floors Direct would never refuse to provide any requested tax documentation when it is needed to complete a project. We work with insurance carriers, mortgage companies, and restoration-related requirements on a regular basis.
Because there are significant inaccuracies in your account and we cannot discuss the details of a customer's order in a public forum, we encourage you to contact our Customer Care team directly so we can review the file together. If a refund is owed under the terms of the agreement, it will be processed accordingly. If not, we'll gladly explain the basis for that determination.
We remain committed to resolving customer concerns professionally and transparently.
Joan Z Fxn
map-marker Trumbull, Connecticut

Refused to provide W9 required for Fire Damage repairs

We requested a W9 from the company 6 times as required by our insurance and mortgage company after a house fire so that they could be approved for repairs. They have ignored or refused to provide it. We had to hire another company to do the repairs and they refuse to give us our deposit back.

Loss:
$114
Preferred solution:

Full refund

About

Summary

Looking for the top brands in carpet & flooring, amazing deals, personalized service, unrivaled industry knowledge, and immediate expert installation? Then you're going to love National Floors Direct!We Bring the Store to Your Door!We are a direct-to-consumer carpet & flooring specialty service. We'll visit your home or office with samples from all of the leading brands in the industry. You can see what they look like in your space, with your lighting, and your furniture. Our flooring professionals will help you choose the products that best fit your needs and then measure and price the job. With National Floors Direct, you get instant, accurate estimates on an incredible catalog of carpet, hardwood, laminate, and luxury vinyl flooring products.Need to shop around? No problem. Find your lowest prices, and then give us a call. We’ll save you at least 15% off anyone’s price!** You could save 30%-60% off retail store pricing—and we can install your floor covering the very next day.

National Floors Direct reviews and complaints

National Floors Direct is ranked 7 out of 437 in Flooring and Tiling category

Official Company Name

National Floors Direct, Inc.

Motto/Slogan

We Bring the Store to Your Door!

Founded

2005

Type of Business

Online, Offline

Area Served

USA

Payment Methods

Contact Information

Website:
Mailing Address:
40 Robbie Road
Avon, Massachusetts 02322
United States
Phone:
(888) 400-3566
Contact National Floors Direct Customer Service

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