National Floors Direct

We purchased our floors through NFD in March 2023 based on information from the salesman:

Low VOC product

25 year warranty

Installers were not contractors but NFD employees

NFD were flooring experts and able to address any flooring problems we had

Unfortunately most of this turned out to not be true.

First the true, thankfully the Shaw product we selected is a low VOC product. I have life threatening allergies including environmental allergies and have had little reaction to the Shaw Luxury Vinyl Plank (Whispering Woods) that we selected.

That said the color we thought we were selecting and the color that was delivered and installed are very different.

As you can see from the pictures the two floors are VERY different. Disappointment in the color would be an understatement of the emotions I experience on a daily basis.

Next the questionable, we were told the product had a 25 year warranty, I dont know if that is true or not. I have zero paperwork that states we have a warranty. Is this the normal process for your company?

Is there paperwork that we should have received that states we have a 25 year warranty on our flooring? Perhaps we didnt get the paperwork? Maybe we have it and I dont know where to look for it?

And now the not true, as soon as the van showed up to install the flooring my husband and I both had a sinking feeling as we began to realize we had been misled. On the side of the van was the name of the contractors business and phone number.

They were NOT NFD employees. Then they began unloading the materials and well you can see in the pictures it was NOT what we believed we purchased. We immediately called the sales person and customer service however due to the NFD r iron clad contract our option was to accept the flooring or pay the $17,000 and then order a different flooring color and pay for it in addition to the $17,000. Unfortunately we have financial constraints so paying well over $20,000 for flooring was not an option.

So I am living with flooring that I hate, that every time I look at my floors I get angry about all over again.

Lastly we were told NFD were flooring experts and able to address any flooring problems we had, this turned out to not be true either. You will note in the picture of the flooring we thought we were getting there is a box in the right hand bottom corner. We live in a manufactured home. We knew we had a soft spot that needed addressed, the box was placed there to keep people, including the salesman, from walking on the spot.

The salesman was told about and saw the soft spot, he assured us NFD was able to handle this type of repair, well apparently they arent.

Within a few weeks our flooring started to split on the edges. My husband called, and called, and called, and called Rich. On the rare occasion that rich answered his phone he would promise that he would come out and look at the floors. Months passed, but in July he did finally come to see the floors and immediately realized there were indeed issues.

He said that he would have a guy come and repair the three spots that we pointed out to him. The contractor showed up in August and wow it was eye opening. The contractor looked at our flooring, removed a few panels and called Rich. Eavesdropping their conversation we were stunned at what we heard.

The contractor was telling Rich that basically our entire floor had been installed incorrectly. Basically what happened is that the original contractor laid the new subfloor incorrectly and because of that the planks were moving and rubbing against each other which was/is causing the Shaw planks to split on the sides.

Two weeks later we noticed the same issue of the sides splitting again, this time in our bedroom. Again, my husband called, and called, and called and now Rich wont even answer the call. We know this because we have called Rich from other peoples phones and he answers every time so I can only guess that this is his way of washing his hands of the mess NFD made in our home.

Im also not sure that there wasnt some elder abuse in our situation.

I am a disabled senior citizen and I usually go to bed around 8:00 p.m. every night due to medication that I take. They continued to work on installation lllooonnngg past that time and then asked me to sign off on the job.

Pretty sure that would qualify as duress if not abuse.

After they left I cant begin to tell you the complete disarray they left my house in. I had to hire someone to come and clean up all the wood and hardware from the front yard and inside the house.

National Floors direct you should be shamed of yourself, horrible customer service, deceptive, liars. A sales representative by the name of Rashad came to my home on January 15, 2024.

He did all the measurements, gave me pricing at approximately $7,000. Then he said I noticed that someone is in law enforcement I saw all the uniforms in the closet while doing the measurements. He then said I also see that your husband was in the military so we give discounts for that. So magically my estimate went from 7000 to $4,818.He pulled out his little tablet and pointed to all the places that I need to sign.

But, I never had a chance to read over that long contract. He said I will email you a copy. So the next day at work I printed it off read over the contract and notice a lot of discrepancies. He told me that the contractors would rip up and remove the carpet from my home but it clearly stated on the contract that contractors would not remove any carpet or padding under any circumstances and would not haul it away on the back of their truck.

He never did show me any carpet samples he told me he would bring it back on the 16th I did not hear from him. On the 17th I contacted him and asked him why he did not bring the sample? He said I was about to make that hour drive and bring it to you and I told him never mind Just drop off my check. He stated I already deposited that He had me to put down $1,500 deposit although I was financing I applied for credit through synchrony Bank and I was approved for $7,000 but I was required to put down a down payment...

So I contact customer service and stated that I wanted to cancel. They told me that I forfeited my right to cancellation because I fell to respond within the 3 days which was incorrect I still had one day to cancel. This company makes it very hard to do a cancellation You have to have it mailed to the address provided within 3 days or send a telegram or you lose your deposit. So,I paid $28 to have it overnighted on the 17th I had to have it canceled by the 18th 12:00 midnight.

Then I paid $30 to do a stop payment on the check. Then I called Synchrony Bank and I just closed the account so that they would not be able to charge my account. Then they call me back on the 19th asking me if I would like to continue with my contract and my installation date. I told them no I canceled then someone by the name of Humberto he said he was the regional manager contacted me on the 20th and he wanted to offer me an additional $1,000 off of my installation making it be $3,818...

For 7 room and 5 closets... yeah right!!!They were supposed to return to my house to bring the carpet samples that I never got to see and rewrite the contract stating that they would haul away all carpet and padding from my resident. But,I guess they figured out that I had canceled the charge account and I had stopped payment on my check and I had sent the cancellation to them on time. So, I haven't heard anything else back from them.

I beat them at their own game. GUYS BEWARE THIS COMPANY IS A BIG SCAM

We are scheduled to have carpet installed on November 30. Unfortunately we have an emergency we will not be available until the beginning of January.

I have contacted several people including our sales person, Mark Todd, and no one is willing to help us. We are not requesting a cancellation. We just need to reschedule to the beginning of January and this company only wants to reschedule us two weeks out when we are not going to be available. if we completely cancel the job, they want us to pay the entire balance in full and then we can schedule whenever we want.

We find that that is very unfair.

We would rather schedule in January and pay the day the services are rendered. We feel we are being held hostage because theyve already taken our down payment and is nonrefundable.

We had a salesman come to our home on august 27 of 28. We chose the Mohawk flooring.

We had to give a deposit of $1000.00. Installation on august 4th. We were told that we do not have 3 days to cancel or change our mind. We never signed a contract.

And never told that the balance of $2200.00 had ti be paid by cash or bank check as soon as they arrived or they leave and wed have to pay for materials.

The salesman said this is a big job and would take all day. I received multiple messages the same. That the installers will be at my home in the morning on august 4. After I made multiple phone calls to customer service I was told this is a small job and installers will be at my home between 1 and 5 pm.

Three installers arrived at 1:50pm to start. By 11:00pm they were not finished and I told them they had to leave. They had no food or water. We ordered 3 large pizzas and gave them all the water they needed.

The installer who spoke English said theyd come back Saturday morning. They came back Saturday at 7:30am for 2 hrs. They installed the floor and white molding. They DO NOT know how to cut or install molding.

We did not want white but were told thats all they had. The molding the did is horrible!! I have many photos of this.

The installer had to move the refrigerator to put flooring there. The refrigerator had water and ice tubing.

My husband turned off the water prior to flooring being installed. The installer cut the floor on order for the tube to into basement. He cut the tube! Days later when my husband turned water back on water all over basement.

Ceiling tiles saturated and fell to floor. A mess. I called customer service as soon as I saw the mess and water.

On Friday august 18 indllers show up to redo molding after I spoke to many customer service people telling them we do not white molding. And they DO NOT know how to install it.

We thought they were coming to see the basement but they said they knew nothing about that. My husband brought them to basement to show what happy. They said nothing. I told them they waisted their time coming here to redo molding.

I asked the one who spoke English if he knew how to cut molding.

He just shrugged his shoulders. At this point I was told by David at customer service they wont have anything to do with this issue at all.

On April 26, 2022, I saw National Floors Direct advertisement from a website. I called and asked for an estimate.

The next day, a salesperson, Michael Panagakos came to our house. After the measurement of the attic, he gave me the estimated cost. Of course, it was way too high. I said, I am not going to do the floor with that price.

He said, "Wait, wait, wait. Watch what I can do for you!" and he called "Regional Manager" three different times to bring down the price. I told him that my daughter is getting married, and they are moving in June. It was very important for me to get her room ready before their furniture and stuff get delivered on June 1st (her attic is about 850sq with a huge walking closet).

Mike then told me about rush installation.

He promised and guaranteed that the installation of new flooring will take one day! Yes, only one day of installation! I was very excited and happy to hear of a one-day installation. Mike said, to proceed with rush installation due to my family circumstance, I need to waive my right to cancel the contract.

I did that because he promised and guaranteed the installation date, which was set for 5/4/22. During our visit, Mike called his Regional Manager three times and the Manager verified and confirmed that the floor material that I wanted was in stock and ready. Not only Mike promised one day installation, his Regional Manager verified that the warehouse had the product already. So, I waived a 3-day cancellation for faster and quicker installation.

So, I signed the contract based entirely on the fact that they were in stock, and the Regional Manager verified/confirmed & assured of the installation date on 5/4/2022. After I signed the waiver and tap-sign the electronic contract from his small tablet, Mike then asked for a deposit. I wanted to pay with my credit card. He said they do not accept credit cards.

I could only pay with my personal check or bank check. He calculated my deposit amount. I wrote my personal check for $2,679.00. On May 2, 2022, just two days before the installation date, I was contacted by National Floors Direct, Kim.

She said that the flooring material that I wanted failed an inspection and the new installation date is June 7, 2022. I told Kim that there is no way. My daughter is getting married, and I will have to get her room ready before that. I also told her that the only reason I signed the contract was because Mike promised installation by 5/4, not 6/7.

Kim told me that I signed the contract, and they are bound by the contract. I tried to explain that she is moving in with her husband and their furniture. There is no way for me to hire movers to move her stuff to storage, and after the floor installation, I will have to hire movers again to move everything from storage to her room. Kim said there is nothing she can do.

She emphasized that I signed the contract, and on that contract, the completion date was written as 7/3/22.I said, "What?" Mike was very nice salesperson, but he deceived me to sign the waiver and the contract without any thorough explanation. There was no print-out contract/agreement that I could read before I sign. He only brought a small tablet and he wanted me to "tap to sign" - literally he pointed me to tap here and tap there and that's exactly what I did as I was told. Mike never given me an opportunity to review the contract.

I just did what he asked me to do. While I tapped the table screen, he said he will email me a copy for me to review. If Mike mentioned anything about possibility of getting delayed beyond 5/4 or 5/9, I would not have gone with this company because I just could not take any chances due to my daughter's wedding. Mike never mentioned anything about the completion date 7/3/2022.

I told Kim that we cant do her room on 6/7 and certainly no way in 7/3. I requested her to refund our deposit. When I tried to dispute this, Kim said that National Floors Direct does not give refunds under any circumstances because I signed the waiver to cancel and the contract. I was manipulated by their deceptive marketing tactics, and they already cashed my deposit of $2,679.00 on 4/28/2022.

National Floors Direct cashed my check real fast. I am so stressed out because now I am trapped!

I repeatedly asked Kim that I cannot wait until 6/7 and that I was deceived by their sales rep. I asked her to return my money back. She firmly said, No.

Her company does not give refund. I was getting upset. I asked to speak with a manager, and she said she is the manager. So, I asked for Regional Manager, Kim said the Regional Manager does not talk to customers, but only with them.

I asked for the owner. Kim said that the owner does not talk to customers either. When I asked for refund because they did not keep their promises, the phone call ended without any solution. Next day, 5/4/22, Alexis called, and she and I spoke about an hour.

She was even worse than Kim. She kept refer to the signed contract. She said that she is legally bound by the contract, and she cannot issue me a refund. I told her about her company's false advertisement, misrepresentations by Mike (the sales rep), and their scam business tactics.

Also, enticing customers to sign the waiver by guaranteeing rush installation is another huge false advertisement. I told Alexis that Mike is her employee so either she needs to provide better training to her employees or train salespersons to tell customers the truth! Again, if Mike mentioned anything about possibility of getting delayed to June or July, I would never sign the waiver of 3-day cancellation and the contract. I told Alexis that all these prove their clear intention to hide the truth from customers and trap/force customers to install their products.

Alexis raised her voice and interrupted me so many times to a point that I just want to cry. She yelled at me and said, "It is your responsibility to review the contract before you sign!" I paused little bit to breathe. I said, "Mike had a small tablet. He literally pointed lines and told me to tap.

He never asked me if I want to review it." At this time, Alexis was screaming on the other line and did not let me finish. She said, "You signed the contract, and it is your responsibility to review, not the sales rep."

They refused to return my deposit back. She threatened me that the installation date is now 6/7/22 and if I do not let them do the work then my deposit will be forfeited and I will have to pay 30% of restocking fee, contract cancelation fee, and other fees. She was extremely rude.

The worst customer service I have ever experienced in my life! Alexis said that I will have to give the installers the remaining balance of $6,000 BEFORE they start the work. She was very rude and condescending. If I do not pay them first, they will not start.

I said, "How can I trust you or them that they will produce a good work when they receive the payment first?" Usually, we pay the balance AFTER work is done." She yelled again, "That's it. I am done talking to you. We are not getting anywhere. I am going to send you a copy of your contract.

You need to review it and make sure you understand. After you are done with reviewing your contract, you can call me." Then she hung up on me. Kim and Alexis had really bad attitude, and they have caused so much stress. I am already going through so much stress because of my daughters wedding plans, but National Floors Direct causes anxiety and nervous breakdown.

On 5/5/22, another manager named Marylyn called and we spoke about 45minutes. I told her about how National Floors Direct lied about rush installation guarantee of great work, I asked her to give my money back. She said, No. Her company does not give refunds.

She then compared it to Amazon purchase. Customers pay Amazon in advance before they receive their orders. The National Floors Direct is like that and she tried to convince me that they did not do anything wrong. While I was disputing with her, she yelled and screamed so I had to tell her stop screaming and yelling at me.

Terrible!!! She said, Are you going to give your life away because it is on the contract? You dont ever never sign contract without reviewing it first. You failed to review it, so it is your fault.

Your new installation date is 6/7. I told her we cant install the new floor on 6/7 and pleaded her to give my deposit back. She yelled even more and said, If you dont want it, you can cancel the job! I said, No I am not canceling anything.

All I am saying is because of my daughters wedding and their move in date, I cant do the floor on 6/7. If you can get it done by the 3rd week of May, I am okay with it. She threatened me by saying, I am recording our conversation, and if you dont want the job, you can cancel it. You are responsible for 30% of restocking fee, cancelation fee, contract fee, and of course, you are not getting your deposit back!

It is not right for them to call me just two days before the installation day to tell me something went wrong with materials and that the products failed an inspection. I told her it is not right for them to trap customers by deceiving them to give away their rights to cancel and force them to do business with them. Marylyn didnt care. When I told her I trusted everything that the sales rep, Mike and his Regional Manager said.

She said, I dont care what they said! You are the one signed the contract. No one pushed you to waive your rights away and no one forced you to sign the contract. It was your choice!

Its your fault for not reading it! She was horrible. Marylyn had no respect for customers! I asked to speak with the sales rep and the Regional Manager for verification.

Marylyn said she called him few times already, but he did not pick up the phone. So, I asked for his number. She said if I have an issue, I should talk to her, not Mike. When I asked her to ask Mike to call me, she firmly said, No!

What a horrible company with terrible customer service!

I spoke with people named Kim, Alexis, and Marylyn. They were very rude and treated me, their customer, as a second-class citizen. Alexis and Marylyn would not stop talking and when I tried to talk, she interrupted me so many times. All three of them have threatened, intimidated, and bullied me that I am going through so much emotional distress, anxiety, nervous breakdown, and stress.

There are so many victims like me. All three of them called me from 929-349-****. Their office is in NY. I asked for their physical address.

Marylyn said they do not give out address to customers and they do not let me speak with the sales rep, Regional Manager, and other upper management people.

Everything is so hidden with them. National Floors Direct took my deposit of $2,679.00.

Let me start by saying, if I could give this company zero I would!! They came to our home, installed floors in the kitchen and left gouge marks when putting the fridge back in place.

They also damaged light fixtures, put gouges in dresser, molding, and tables. I definitely didn't expect them to toss around furniture like they couldn't care less about it. They came back a second time only after begging with them (Manager of installations said they couldn't see damage but fortunately 2 other customer service reps saw it plain as day) with new flooring to fix it and again gouged our floors. They had to return a third time and you would think at this point they would figure out how to move the fridge back in place without damaging floor, but no, unbelievable as it was they gouged the floor again!!

The installers were scratching their heads and saying it's because there are metal things under your fridge. Yes brain surgeons, of course there are metal things under the fridge, they are under all refrigerators, they are called anti-tippers. A good floor installer would know this and know how to deal with it, however the installers at NFD are not qualified to do the job they are tasked with. They damaged our floors 3 times, they put massive scratches and gouges in furniture and walls while they work, they don't show up when scheduled to come and no call no show is the way they conduct business.

When all is said and done they tell you they will no longer fix the damage they caused to your floor because it's somehow your fault that your fridge has anti tippers on it, the management at NFD is unprofessional and non-existent. No one will help you, answer your questions or get back to you, NATIONAL FLOORS DIRECT is a business based on lies to get you to purchase their floors and then you are left paying for damaged goods. BUYER BEWARE!!! So I complained to the bank that paid them and NFD expressed several lies to cover up their ineptness.

They said I was completely satisfied and scored them all excellent (which they obviously did themselves), they said that they watched me move the fridge each time and scratch the floors (which was a lie as there installers couldn't apologize enough for their mistakes and would try to fix right away as this would be a priority to them). The company manager obviously doesn't care about the consumer or the company's reputation. I eventually had someone call me and yell at me to sign their satisfaction survey (and had follow ups twice a day for several days) and when I refused, they voided my warranty and refused to come back. This company is based on scams and lies and they do not stand behind their work and are extremely unprofessional!!!

Remember when something seems too good to be true it usually is! I wish we never called National Floors Direct!! We lost money both paying for damaged goods and time out of work sitting around waiting for people who never showed up. We have never been treated this way in our entire lives.

This was a sad and very frustrating experience when you trust a company to do a job and instead you deal with pure incompetence and then management tries to cover up their mistakes with lies. Stay away and don't let them in your home!!!

I have been lied to, deceived, and robbed by this flooring company. The Regional Manager confirmed that the product that I wanted were in stock and ready to install on May 4, 2022.

Please read the below for full description. Just now, I was contacted by another person saying that if I refuse to proceed with this order (they gave me a new date, June 7, 2022), I am not losing my deposit ($2,679.00), but I will have to pay for the consequences.

I spoke to Marylin in addition to Kim and Alexia that it is my fault to sign the waiver, not them. They don't care what the sales rep said or the Regional Manager said, it is my fault to give my rights away.

Please help. Please put this Company on Air.

I asked to speak with the upper management or at least talk to the Regional Manager, but Marylin said "No." The Regional Manager does not talk to customers. When I asked to speak with the sales rep, she said he can't be reached. So I asked to speak with the owner, she said the owner does not speak to customers either. If I have an issue, I need to talk to her.

Please help me so I get my deposit back. The number they called me is 929-349-****.

Below is what I wrote yesterday and posted on Consumer Affairs.

What a horrible company with terrible customer service! I spoke with people named Kim and Alexia. They both were very rude and treated me, their customer, so badly.

Alexia would not stop talking and when I tried to talk, she interrupted me so many times. She raised her voice to the point she almost yelled and screamed on the other line. Yesterday and today, I went through so much emotional turmoil and stress with this company. Both Kim and Alexia stressed me out so much and they didn't even try to listen.

On 4/27/22, a salesperson, Mike came over to my house. After the measurement, he gave me the estimated cost. Of course, it was way too high. I said, I am not going to do the floor with that price.

He said, "Wait, wait, wait. Watch what I can do for you" and he called "Regional Manager" three different times to bring down the price. I told Mike that my daughter is getting married in June and I need to get her room ready before that. He said that since I am in a "rush", if I waive the 3-day cancellation, he guarantees that we'll get the new flooring done within a week, I told him that I am only here on Wednesday and Thursday, so I preferred the installation on 5/4/22.

He said he will have to check with his manager to see if the five-day window will work or not. So, he called the Regional Manager to check and verify about the materials we need. The Manager approved because the particular product that I want is in stock and there shouldn't be any problem with installing on the 4th.

Well, just two days before the installation date, I received a phone call from Kim. She said that the flooring material that I wanted failed an inspection.

Kim gave me the next installation date, which was June 7, 2022. I told Kim that there is no way. My daughter is getting married, and I will have to get her room ready before that. I also told her that the only reason I signed the contract was because Mike promised installation by 5/4, not 6/7 or 7/3!!!

Kim told me that I signed the contract, and they are bound by the contract. I tried to explain that she is moving in with her husband and her furniture. There is no way for me to hire movers to move her stuff to storage, and after the floor installation, I will have to hire movers again to move everything from storage to her room, which is the 3rd floor attic. Her room is about 850sq with a walk-in closet.

Kim said there is nothing she can do. I signed the contract, and on that contract, the completion date was written as 7/3/22.

I said, "What?" Mike was very nice salesperson, but he tricked me to sign the form without any thorough explanation. There was no print-out contract/agreement that I could read before I sign. He only brought a small tablet and he wanted me to "tap to sign" - literally he pointed me to tap here and tap there and that's exactly what I did as I was told.

Mike never given me an opportunity to review the contract. I just did what he asked me to do. While I tapped the table screen, he said he will email me a copy for me to review. If Mike mentioned anything about possibility of getting delayed beyond 5/4 or 5/9, I would not have gone with this company because I just could not take any chances due to my daughter's wedding.

Our friends and family members from other States will visit us to attend the wedding starting the last week of May.

We are already stressed out with wedding plans and arrangements, but this company is expecting us to act normal and be normal?

Last night, I was curious if there is any complaint against this company or not. I was shocked! The National Floors Direct used the same tactic "your product failed an inspection..." and took people's deposit and trapped them.

Today, 5/4/22, Alexia called, and she and I spoke about an hour. She was even worse than Kim.

She kept refer back to the signed contract. She said that she is legally bound by the contract, and she cannot issue me a refund. I told her about her company's false advertisement. They advertise that the majority floors can be installed next day, which is false advertisement.

Also, enticing customers to sign the waiver by guaranteeing installation within a week is another huge false advertisement. Mike is her employee so either she needs to provide better training to her employees or train salespersons to tell customers the truth!

Again, if Mike mentioned anything about possibility of getting delayed to June or July, I would never sign that form! This proves their clear intention to hide truth from customers and trap/force customers to install their products.

Alexia raised her voice and interrupted me so many times to a point that I just want to cry. She yelled at me and said, "It is your responsibility to review the contract before you sign!" I paused little bit to breathe.

I said, "Mike had a small tablet. He literally pointed lines and told me to tap. He never asked me if I want to review." At this time, Alexia was screaming on the other line and did not let me finish. She said, "You signed the contract, and it is your responsibility to review, not the sales rep."

They refused to return my deposit back.

She threatened me that the installation date is now 6/7/22 and if I do not let them do the work then my deposit will be forfeited and I will have to pay 30% of restocking fee, contract fee, and other fees.

She was extremely rude. The worst customer service I have ever experienced in my life! I called my bank right away. I found out that this company cashed my check on 4/28, a day after Mike, the sales rep came to visit our house.

They supposed to hold the deposit, but they were in hurry to deposit down payments before customers change their minds.

Oh, and one more thing. Alexia said that if I do not have the remaining balance of $6,000 either cash or bank check before the installers install the floors. If I do not pay them first, they will not start. I said, "How can I trust you or them that they will produce a good work when they receive the payment first?" Usually, we pay the balance AFTER work is done." She yelled again, "That's it.

I am done talking to you. We are not getting anywhere. I am going to send you a copy of your contract. You need to review it and make sure you understand.

After you are done with reviewing your contract, you can call me." Then she hung up.

Terrible!!

It is not right for them to call me just two days before the installation day to tell me something went wrong with materials and that the products failed an inspection.

Mike made me to sign the waiver since we were in rush, and now, the customer service managers dropped bombshells that the installation cannot be done by 6/7, but I have a feeling that it is not going to happen on 6/7.

I have never expected anything like this would happen. Please refund my deposit.

What a horrible company with terrible customer service! I spoke with people named Kim and Alexia.

They both were very rude and treated me, their customer, so badly. Alexia would not stop talking and when I tried to talk, she interrupted me so many times. She raised her voice to the point she almost yelled and screamed on the other line. Yesterday and today, I went through so much emotional turmoil and stress with this company.

Both Kim and Alexia stressed me out so much and they didn't even try to listen. On 4/27/22, a salesperson, Mike came over to my house. After the measurement, he gave me the estimated cost. Of course, it was way too high.

I said, I am not going to do the floor with that price. He said, "Wait, wait, wait. Watch what I can do for you" and he called "Regional Manager" three different times to bring down the price. I told Mike that my daughter is getting married in June and I need to get her room ready before that.

He said that since I am in a "rush", if I waive the 3-day cancellation, he guarantees that we'll get the new flooring done within a week, I told him that I am only here on Wednesday and Thursday, so I preferred the installation on 5/4/22. He said he will have to check with his manager to see if the five-day window will work or not. So, he called the Regional Manager to check and verify about the materials we need. The Manager approved because the particular product that I want is in stock and there shouldn't be any problem with installing on the 4th.

Well, just two days before the installation date, I received a phone call from Kim.

She said that the flooring material that I wanted failed an inspection. Kim gave me the next installation date, which was June 7, 2022. I told Kim that there is no way. My daughter is getting married, and I will have to get her room ready before that.

I also told her that the only reason I signed the contract was because Mike promised installation by 5/4, not 6/7 or 7/3!!! Kim told me that I signed the contract, and they are bound by the contract. I tried to explain that she is moving in with her husband and her furniture. There is no way for me to hire movers to move her stuff to storage, and after the floor installation, I will have to hire movers again to move everything from storage to her room, which is the 3rd floor attic.

Her room is about 850sq with a walk-in closet. Kim said there is nothing she can do. I signed the contract, and on that contract, the completion date was written as 7/3/22.

I said, "What?" Mike was very nice salesperson, but he tricked me to sign the form without any thorough explanation. There was no print-out contract/agreement that I could read before I sign.

He only brought a small tablet and he wanted me to "tap to sign" - literally he pointed me to tap here and tap there and that's exactly what I did as I was told. Mike never given me an opportunity to review the contract. I just did what he asked me to do. While I tapped the table screen, he said he will email me a copy for me to review.

If Mike mentioned anything about possibility of getting delayed beyond 5/4 or 5/9, I would not have gone with this company because I just could not take any chances due to my daughter's wedding.

Our friends and family members from other States will visit us to attend the wedding starting the last week of May. We are already stressed out with wedding plans and arrangements, but this company is expecting us to act normal and be normal?

Last night, I was curious if there is any complaint against this company or not. I was shocked! The National Floors Direct used the same tactic "your product failed an inspection..." and took people's deposit and trapped them.

Today, 5/4/22, Alexia called, and she and I spoke about an hour.

She was even worse than Kim. She kept refer back to the signed contract. She said that she is legally bound by the contract, and she cannot issue me a refund. I told her about her company's false advertisement.

They advertise that the majority floors can be installed next day, which is false advertisement. Also, enticing customers to sign the waiver by guaranteeing installation within a week is another huge false advertisement. Mike is her employee so either she needs to provide better training to her employees or train salespersons to tell customers the truth!

Again, if Mike mentioned anything about possibility of getting delayed to June or July, I would never sign that form! This proves their clear intention to hide truth from customers and trap/force customers to install their products.

Alexia raised her voice and interrupted me so many times to a point that I just want to cry.

She yelled at me and said, "It is your responsibility to review the contract before you sign!" I paused little bit to breathe. I said, "Mike had a small tablet. He literally pointed lines and told me to tap. He never asked me if I want to review." At this time, Alexia was screaming on the other line and did not let me finish.

She said, "You signed the contract, and it is your responsibility to review, not the sales rep."

They refused to return my deposit back. She threatened me that the installation date is now 6/7/22 and if I do not let them do the work then my deposit will be forfeited and I will have to pay 30% of restocking fee, contract fee, and other fees.

She was extremely rude. The worst customer service I have ever experienced in my life! I called my bank right away.

I found out that this company cashed my check on 4/28, a day after Mike, the sales rep came to visit our house. They supposed to hold the deposit, but they were in hurry to deposit down payments before customers change their minds.

Oh, and one more thing. Alexia said that if I do not have the remaining balance of $6,000 either cash or bank check before the installers install the floors. If I do not pay them first, they will not start.

I said, "How can I trust you or them that they will produce a good work when they receive the payment first?" Usually, we pay the balance AFTER work is done." She yelled again, "That's it. I am done talking to you. We are not getting anywhere. I am going to send you a copy of your contract.

You need to review it and make sure you understand.

After you are done with reviewing your contract, you can call me." Then she hung up.

Terrible!!

It is not right for them to call me just two days before the installation day to tell me something went wrong with materials and that the products failed an inspection.

Mike made me to sign the waiver since we were in rush, and now, the customer service managers dropped bombshells that the new installation date is 6/7, but I have a feeling that it is not going to happen on 6/7.

I have never expected anything like this would happen. Please refund my FULL deposit back!!

BEWARE Positive Reviews - National Floors bribes/pays people to do Positive Reviews! NOTE: ALL POSITIVE Reviews are tainted - National Floors Direct PAYS people with $25 Amazon Gift cards - and up to $225 for ONLY Positive review - see email copied below as PROOF.

Email copied here:

National Floors Direct wants your honest positive review!

Inbox

Jeryldene Naidoo naidoo at nationalfloorsdirect

Tue, Feb 8, 2:23 PM

to me

Hello!

National Floors Direct is offering a $25 Amazon gift card for your time taken in providing us a positive review on your experience.

Your $25 Amazon gift card will be sent once you complete the survey link below.

SURVEY LINK Provided (Links not allowed in this review)

Your custom order number is MA***** this will be needed to complete the survey.

Once your responses to this survey have been received, you will receive more links where you can earn up to $225 in additional gift cards!

*Please note that your responses must be positive to qualify*

We are looking forward to hearing from you soon!

Best Regards,

Jeryldene Naidoo

****

I had the worst experience trying to get assistance from Customer Service - they are terrorists as they say Corporate/Management won's speak to Customers.

After my rugs were removed and the new floor installed - my apartment was left looking like a construction site/war zone and it was only when a thorough cleaning was done - that you could see the scratches from saw the workers used, etc.

and they would not fix these scratches. The workers from World Floors LLC are careless and dishonest - when they came to my apt - Ernesto offered to fix the panels for additional $500 cash when he came back after keeping me waiting 2 hours - saying he was outside talking to his manager - and he was NOT here when I checked!!! He came back with my case of board I had to purchase at $337+ when the EXACT same case, same producer (SHAW) costs $94/case at Flooringinc dot com. And on top of everything Customer Service is a team of badgering terrorists.

There is so much disgust and mistreatment and poor workmanship here - I could go on and on and on!

Just the fact that Management and Corporate does not speak to Customers I feel reveals tons - the people responsible for their plush lifestyle are not worth their time - there is NO satisfaction if your install goes array - BEWARE OF THE GOOD REVIEWS - They are probably done by people who want some kind of money back and justice - and the only way to get it - is with Positive Reviews at $25/each. What kind of company MUST pay people to do Positive Reviews?

I wish I did my homework - hopefully this review is part of your homework and you will find a reputable company to do your work!

NFD is a scam- buyer beware

I chose NFD as a direct result of the reviews online. If you live in the Maryland/DC region Please learn from my experience- Do not purchase floors from this company.

What they dont tell you is you will be waiting for them from 7:30 am to 5:00 pm and if they dont show up by 5:00 pm you will be rescheduled. You cannot cancel your order, you cannot speak with management , you cannot vent or write your concerns with anyone in leadership. The customer service person (Kim) informed me there is nothing you can do but wait.

No floors installed, no communication and out of $4000. I regret choosing this company to install my floor.