• Login
Verified account. Company monitors its reviews.

National Floors Direct is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

National Floors Direct

National Floors Direct

Claimed company
Call customer care
Show reviews that mention
installation job gift gift card experience card flooring installers carpet floors
Filter review

What Their Customers Are Saying

?

All testimonials are provided and verified by National Floors Direct. Verified testimonials on PissedConsumer is a paid feature of the platform.

Great Experience with NFD

National Floors Direct
I have used National Floors Direct twice and have had a great experience both times. Fast service, great installation, competitive pricing, and a great selection. I'm surprised there are so many negative reviews on this site and such few positives. National Floors Direct has been in business for decades and was referred to me by a friend from work years ago.

National Floors Direct's reply dated Nov 06, 2025 to: William C Sln's review

William,
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that your experience with us was very well done, timely, and that our communication met your expectations. It's also great to know you found our pricing fair and appreciated our follow-up to ensure your complete satisfaction with the work.
We truly value your feedback and are delighted that you're happy with your new floors!
Sincerely,
The National Floors Direct Team
William C Sln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marlborough, Massachusetts

Carpet install

National Floors Direct - Carpet install
National Floors Direct - Carpet install - Image 2
National Floors Direct - Carpet install - Image 3
National Floors Direct - Carpet install - Image 4

Very well done on a times manner; communicated well and fairly priced. Good follow up after the install to make sure work was done well

National Floors Direct's reply dated Nov 06, 2025 to: Guest-6943665's review

Thank you for your fantastic review! We're so glad to hear that our team showed up on time, did a great job, and ensured everything was cleaned up to your satisfaction.
It's wonderful that your project was completed in the same day and that you found our price very fair. We truly appreciate your feedback!
Sincerely,
The National Floors Direct Team
Anonymous
map-marker New Smyrna Beach, Florida

Excellent experience with national floors direct

Excellent experience with national floors direct
Excellent experience with national floors direct - Image 2
Excellent experience with national floors direct - Image 3

Team showed up on time, did a great job and cleaded up, they were done in the same day,price was very fair. Thanks Mike

User's recommendation: Would recommend

National Floors Direct's reply dated Nov 07, 2025 to: Tori M Xpl's review

Dear Tori,
Thank you so much for your glowing 5-star review! We are absolutely thrilled to hear such positive feedback about your experience with National Floors Direct.
It's wonderful to know that your sales associate was knowledgeable and took the time to help you choose the perfect carpet for your home. We're also very proud that our installers demonstrated professionalism and kept the work area neat.
We truly appreciate your high recommendation and look forward to the opportunity to serve you again in the future!
Sincerely,
The National Floors Direct Team
Tori M Xpl
map-marker Randolph, Massachusetts

Great experience

National Floors Direct - Great experience
National Floors Direct - Great experience - Image 2

I cannot sag enough good things about National Floors Direct.

The sales associate that came to my house was knowledgeable and took his time describing the carpet that would be best for my application. The installers were professional and kept the area neat.

I would definetwly use the again. I received a gift card for my time in posting this honest review.

Hazelcateyez3@***.com

User's recommendation: Recommend

National Floors Direct's reply dated Nov 07, 2025 to: Guest-6940782's review

Thank you so much for sharing your detailed and wonderful feedback!
We are absolutely thrilled to hear that your experience with National Floors Direct was excellent from start to finish. It's fantastic to know that our salesman provided knowledgeable and professional guidance, offering viable options and valuable expertise. We're also glad our detailed emails helped you prepare and that we could easily accommodate your request for two different installation days under your special circumstances.
We're incredibly proud that both installation crews were timely, professional, and left your home spotless. Knowing that you love your new carpet and hardwood, and that it looks amazing, truly makes our day. We appreciate your high recommendation and are so pleased you had such a positive experience!
Sincerely,
The National Floors Direct Team
Anonymous
map-marker Fairfax, Virginia

Excellent Floorin Cimpany

National Floors Direct - Excellent Floorin Cimpany
National Floors Direct - Excellent Floorin Cimpany - Image 2
National Floors Direct - Excellent Floorin Cimpany - Image 3

Our experience with National Floors Direct was excellent from start to finish. The Salesman that visited our home to review options with us was knowledgeable and professional.

He gave us viable options and shared his expertise. Once we made our decision there were detailed emails sent that helped us to properly prepare for the installations. We had special circumstances that we needed to have two different days of installs and they easily accommodated our request.

The two crews that came were timely, professional and cleaned up afterwards. We were very pleased with the entire process and would highly recommend them to anyone considering replacing their flooring.We love the carpet and hardwood we selected and it looks amazing in our home.

User's recommendation: Buy from National Floors

National Floors Direct's reply dated Nov 07, 2025 to: Anita B Bii's review

Hi Anita,
Thank you for your fantastic 5-star review! We are so pleased to hear about your excellent experience with National Floors Direct.
It's wonderful to know that your salesperson was helpful, knowledgeable, patient, and efficient. We're equally glad that our installers were on time, neat, quick, and polite during your installation. We appreciate you highlighting the professionalism and efficiency of our team!
Sincerely,
The National Floors Direct Team
Anita B Bii
map-marker Houston, Texas

A good experiece

The salesperson was very helpful

Salesperson was knowledgeable and patient Salesperson did his job quick and efficient

Installers were on time and neat with installation

Installers was quick and polite,

tim d Mut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bristol, Connecticut

Fantastic!

I had a great experience with National Floors Direct from start to finish. The sales team was knowledgeable and helped me find the perfect flooring for my home at a great price.

The installation was quick, professional, and the results look amazing. Everyone I interacted with was friendly and made the process stress-free.

I received a gift card for my honest review, but my positive experience is genuine and well-deserved. Order #CT35069

View full review
Jamie F Ile

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashua, New Hampshire

Great experience

We had a great experience with National Floors Direct. The sales rep was very friendly and knowledgeable.

He helped us secure extremely low pricing. The installers were very professional and efficient. The floors themselves are absolutely beautiful.

We will definitely be using National Floors Direct the next time we are in need of flooring. I received a gift card for my time in posting this honest review.

View full review

National Floors Direct's reply dated Oct 28, 2025 to: Fred E Wcd's review

Dear Fred,
Thank you for the wonderful feedback here on PissedConsumer! We're delighted that the floors came out perfect and that your family is enjoying how they highlight the natural lighting. We look forward to finishing the rest of your house!
Best,
The National Floors Direct Team
Fred E Wcd
map-marker The Bronx, New York

Love it

They did a great job. Floors came out perfect.

Cant wait to do the rest of the house. The floors bring out the natural lighting of the house.

My family loves it. My kids love it and most importantly my wife loves it

User's recommendation: Try it

National Floors Direct's reply dated Oct 24, 2025 to: Kara J Fdv's review

Thank you so much, Kara, for sharing your experience! We're thrilled to hear you were happy with your rug installation and found our installers timely, professional, and efficient—even with the challenges of moving heavy furniture. It's great to know the room was left just as you found it, aside from the new carpet! We truly appreciate you taking the time to leave an honest review and hope you enjoy your new space. If you need anything in the future, we're always here to help.
Kara J Fdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mattapoisett, Massachusetts

Installation

I was very happy with the installation of my rug from National Floors Direct. The installers were timely and professional.

The room had large heavy furniture in it, the installers efficiently moved the furniture.

Other than the new carpet, you would never know they were there. I received a gift card for my time in posting this honest review

User's recommendation: highly recommend NFD for carpet installation

National Floors Direct's reply dated Oct 24, 2025 to: Guest-6922379's review

Thank you for coming back to National Floors Direct for your project—and for sharing your experience! We're delighted to hear your basement looks refreshed and that our team made the installation process smooth, efficient, and stress-free—even with pets in the mix. It's our priority to leave spaces neat and furniture right back where it belongs. Your trust and loyalty mean a lot, and if we can help with anything in the future, just let us know. Enjoy your new easy-care floors!
Anonymous
map-marker Scotch Plains, New Jersey

New basement is gorgeous

National Floors Direct - New basement is gorgeous
National Floors Direct - New basement is gorgeous - Image 2
National Floors Direct - New basement is gorgeous - Image 3

I hired National floors for the second time and am again a happy customer . This time it was for my basement and it looks so updated.

I wont have to worry about cleaning carpet . It will be so easy to clean up from my messy pets! I would I definitely use National Floors again . The installers were courteous and efficient and fast !

They left everything neat and clean and out the furniture back for me ! I received a gift card for posting a positive review

User's recommendation: They are excellent

National Floors Direct's reply dated Oct 20, 2025 to: Shanae B Tza's review

Thank you so much, Shanae, for taking the time to share your wonderful experience! We are thrilled to hear that our representative was kind, attentive, and worked hard to satisfy your needs. It's equally great to know that our installation team was prompt, fast, and thorough, completing the quality work in less than a day! We appreciate your strong recommendation for National Floors—it means a lot to our whole team.
Shanae B Tza
map-marker Philadelphia, Pennsylvania

Excellent service from beginning to install!

The representative was kind, attentive, and worked with us to satisfy our needs. The team who installed the flooring was prompt, fast, and thorough.

I recommend this company to anyone who is looking for great customer service, prompt service, and quality work. Everything was installed in lesss than a day.

User's recommendation: Call them!

National Floors Direct's reply dated Oct 20, 2025 to: David G Vsg's review

Thank you so much, David, for sharing such a detailed and wonderful review! We are absolutely delighted to hear that your experience with National Floors Direct was excellent from start to finish. It’s rewarding to know that our sales team was friendly and knowledgeable in helping you find the perfect flooring, and that our installation crew was just as impressive—efficient, professional, and detail-oriented. Your feedback on the beautiful results and outstanding service means a lot to our entire team. We appreciate your recommendation!
David G Vsg
map-marker Freehold Township, New Jersey

Couldn't be happier with my new floor

National Floors Direct - Couldn't be happier with my new floor
National Floors Direct - Couldn't be happier with my new floor - Image 2
National Floors Direct - Couldn't be happier with my new floor - Image 3

I had an excellent experience with National Floors Direct from start to finish! The entire process was smooth and stress-free.

The salesman was friendly, knowledgeable, and helped me find the perfect flooring for my home at a great price. He took the time to explain all my options and made sure I was comfortable with my choice.

The installation team was just as impressive professional, efficient, and detail-oriented. They arrived on time, worked quickly, and left everything spotless when they were done. The floors look absolutely beautiful, and the quality is even better than I expected.

Overall, I couldnt be happier with the results.

National Floors Direct truly delivers great value and outstanding service.

Ill definitely be recommending them to my family and friends! I received a gift card for my time in posting this honest review.

User's recommendation: Go with National Floors Direct!

National Floors Direct's reply dated Oct 24, 2025 to: Marie S Sni's review

Thank you, Marie, for your feedback! We're so glad to hear your installation was completed as promised, with everything finished on time and the cleanup handled thoroughly. Our team takes pride in leaving your home just as we found it—except with beautiful new flooring. If you ever need anything in the future, we're always just a call or click away. Enjoy your refreshed space!
Marie S Sni
map-marker Drums, Pennsylvania

I was very satisfied with the work done and the installers were very curtios and cleaned up at end of job

The job was done well. The installers were on time finished my job when they said they would be finished. They cleaned up and hauled all the garbage out.

User's recommendation: I would definitely recommend

National Floors Direct's reply dated Oct 24, 2025 to: Tricia P Pvs's review

Thank you so much, Tricia, for this wonderful and detailed review! We're honored you trusted us with your flooring project, and we're glad our team's advice, attention to detail, and clear communication made the experience both smooth and enjoyable. Knowing the final result exceeded your expectations and that you felt supported every step of the way means a lot to us. If you need anything in the future, we're here to help—and we truly appreciate your recommendation!
Tricia P Pvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape May, New Jersey

Great Company, great product

National Floors Direct - Great Company, great product
National Floors Direct - Great Company, great product - Image 2
National Floors Direct - Great Company, great product - Image 3

had an absolutely fantastic experience with National Floors Direct! From start to finish, their team was professional, knowledgeable, and incredibly easy to work with.

They helped me choose the perfect flooring for my space, offering thoughtful recommendations based on my style, budget, and how I use the room.

The installation process was just as impressive. The crew showed up on time, worked efficiently, and paid attention to every detail. They kept the work area clean and made sure everything was done to the highest standard. The final result looks amazingbetter than I even imagined!

What really stood out to me was their excellent customer service.

They kept me informed throughout the process and followed up afterward to make sure I was completely satisfied.

It's rare to find a company that combines quality craftsmanship with such a strong commitment to customer care.

I highly recommend National Floors Direct to anyone looking for new flooring. They truly exceeded my expectations, and I couldnt be happier with the outcome!

User's recommendation: Installation was incredible and done fast. great product

National Floors Direct's reply dated Oct 24, 2025 to: Mary G Kux's review

Thank you, Mary, for your feedback! We're so pleased to hear your experience with National Floors Direct was seamless—from in-home samples and easy ordering to fast scheduling and professional installation. Our team works hard to make every step hassle-free and we’re glad you found the process efficient. If you ever need flooring help again, we’re here for you!
Mary G Kux
map-marker Asbury Park, New Jersey

Direct floors was the best company I chose to have vinyl floors installed. They were punctual tidy efficient and knew their job. I’ve never seen a more beautiful floor in my home. Thank you.

The ordering process was very easy. A sales representative came right to my house with samples.

It was scheduled and done very quickly. The man who installed the floors were very professional as well.

User's recommendation: Out of all the companies, I looked at , national direct floors, gave the best price and did the best work.

About

Summary

Looking for the top brands in carpet & flooring, amazing deals, personalized service, unrivaled industry knowledge, and immediate expert installation? Then you're going to love National Floors Direct!We Bring the Store to Your Door!We are a direct-to-consumer carpet & flooring specialty service. We'll visit your home or office with samples from all of the leading brands in the industry. You can see what they look like in your space, with your lighting, and your furniture. Our flooring professionals will help you choose the products that best fit your needs and then measure and price the job. With National Floors Direct, you get instant, accurate estimates on an incredible catalog of carpet, hardwood, laminate, and luxury vinyl flooring products.Need to shop around? No problem. Find your lowest prices, and then give us a call. We’ll save you at least 15% off anyone’s price!** You could save 30%-60% off retail store pricing—and we can install your floor covering the very next day.

National Floors Direct reviews and complaints
Official Company Name

National Floors Direct, Inc.

Motto/Slogan

We Bring the Store to Your Door!

Founded

2005

Type of Business

Online, Offline

Area Served

USA

Payment Methods

Contact Information

Website:
www.nationalfloorsdirect.com
Mailing Address:
40 Robbie Road
Avon, Massachusetts 02322
United States
Phone:
(888) 400-3566
Contact National Floors Direct Customer Service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article