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This company should NOT be trusted! I put a deposit down for an installation of hardwood floors, but changed my mind the next day and decided to cancel. I called them to cancel, but they refused to cancel over the phone, instead directing me to mail in a cancellation...
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1.0
I didn't like
  • Customer service
  • Cancellation policy
#1143363
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National Floors direct was supposed to be doing repairs on my new floors, because of some issues (like a nail pop that came through the floor board and cut my daughters foot) and some other issues that I disclosed in our conversations. The men came back out and said...
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Anonymous
Kathy eann

Thank you this will ultimately affect my decision for choosing my store for purchase. I count on consumers to keep me in the loop. No one wants to buy product from a store th...

1.0
I liked
  • 3rd party installers are nice
I didn't like
  • Will not allow my new floors issues to be fixed
#1105889
Reply to reviews
I tried to cancel my order by phone. I was unable to speak to anyone that could cancel my transaction. I mailed in the Notice of Cancellation within three days of Sept. 12. Supposedly within 10 days following receipt by National Floors Direct of my cancellation notice,...
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I didn't like
  • People answering the phone calls
#1105870
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National Floors Direct - *** job carpet bad bad

National Floors Direct
#1143957
1.0
Details
Very poor installation sent pictures 6 times no response called customer service 10 times last time they said they were having computer problems? The carpet was pieced at the front entrance +back wall bubbles everywhere edges bad jagged +see wood floor between baseboards don't waste your time or money
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National Floors Direct - Floors were not done right some spaces was missing.

National Floors Direct
#1114084
1.1
Details
9-15-2017 order #N5776 Sylvia Parrea
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National Floors Direct Carpet Installation Review

National Floors Direct
#1008908
2.4
Details
Crappy installation after 1 month vinul floor is separating in 5 places. Customer service sucks. Been over a month and still waiting for them to come back and repair
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National Floors Direct Carpet Installation Review

National Floors Direct
#987477
1.0
Details
The install was 2 hours late with no phone call and they installed the wrong carpet. We told them right away it was the wrong carpet. Their manager said to go ahead with the job and they would replace it. The customer device department is the worst ever and they didn't care at all. The worst company ever be careful future buyers
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Website
We had flooring installed in our living room, hallway and master bedroom. I was advised that I would receive a call regarding installation the day before to confirm the install time; that did not occur. I followed up that evening only to be told I need to call back...
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#1078464
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National Floors Direct “Bad Business’ Beware! Well National Floor Direct really showed their true colors. I had them come to my house to give me an estimate and I showed them a well know brand of hardwood I liked it was Somerset one of the biggest names in the...
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1.0
I didn't like
  • High pressure sales tactics
#1062172
Reply to reviews
Don't allow these hackers in your home. The salesman Robert Johnson from RI is a total scam. After I called him out on several tactics he blocked my number. He didn't have the balls to face me or answer the phone. He calls you jos neighbor but no good neighbor would...
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Anonymous
Anonymous

Total sham I had the same issue. Robert is a theif...look out RI he'll be crawling out from a rock near you. I don't know how these guys sleep at night. They should be deporte...

1.0
#1018292
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Watch out for salesman named Joel. Promises the moon and stars and delivers ***!!!
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Anonymous
Unhappy customer

Do not use yhis company.Salesperson Joel is a LIAR.He promised that the hardwood floors we were getting would be same as our current floors and showed us one sample thst had t...

#970230
Reply to reviews
Let me preface this with I have never written a review for anything like this before. I have never been treated so badly by a company in my life. BEWARE. EVEN IF YOU DO NOT READ THIS ENTIRE REVIEW. DO NOT ORDER FROM NATIONAL FLOORS DIRECT. WORST BUSINESS PRACTICES...
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1.4
Beverly, Ma, Massachusetts
#954713
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As an update, I just received a call from National floors direct 5 minutes after the first lady was rude and the lady was even RUDER! She said, Luna and empire are competitors and THEY left these bad reviews, I don't buy it. Anyway she went on to say she googled my...
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1.0
I didn't like
  • Being insulted
#879482
Reply to reviews
I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are all right about the customer service! She said they are already on their route and cannot cancel.. I said, I'm sure you have contact with them and I...
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Anonymous
Anonymous

Yes they are very rude!

1.0
I didn't like
  • Customer service
#879477
Reply to reviews