The most stressful part of moving from one home to another was my entire experience with NATIONAL FLOORS DIRECT.First, the initially scheduled estimate representative was not going to make the appointment on time (I sat at the house for 3 hours waiting for him) and told me he was hopelessly stuck in traffic and would have to reschedule.
I politely said I understood, and then headed right out to go to work on the SAME highway he said he was sitting in gridlock on, and it was moving 75mph... The SECOND estimate representative was immediately rude and insulted my house ("I hope you are moving somewhere bigger.") uh, excuse me? You don't know me and you don't know my situation, and the house you are dissing is historic and one of the oldest in the town and belongs to a wonderful family who let me live there so I didn't have to stay in the ghetto I was previously living in! Then I find out that NFD will only accept payment by bank check or money order.
Nobody could have told me this on the phone in the umpteen calls I had to make for appointments over the preceding two weeks? I work 35 miles from the house, and can't get to the bank to my brokerage bank and then my checking bank to move money in less than 48hours. The customer service manager I dealt with was a real ***, and even though he acknowledged the company had done poorly by me in all aspects at that point, refused to accept a brokerage check, from an account that had more in it than probably his yearly salary. So, I KILL myself and had to get time off from work to get the money order for first thing for the next day installation, and the installers are THREE HOURS late.
Do you think ANYONE can call me to even let me know? And when they did show up, they had the WRONG COLOR of carpet. Close, but NOT WHAT I ORDERED, and now I have no time left as I am ending the lease that day and need to be done and out. And, of course, they also had a bill that did NOT reflect the $50.00 I was told I would be credited for the first missed appointment.
Neither of the installers spoke English, so I had to call the office, yet again, and they of course had no idea what I was talking about. When I told them "Then rip out what they just installed and take it back - at this point I will give you that extra $50.00 over my dead body," they finally "found" the person who had told me about it in the first place. Altogether, I spent 7 HOURS waiting on their people, made no fewer than 5 phone calls, had to miss an hour of work and STILL was only rewarded with CHEST PAIN and THE WRONG COLOR CARPET for my attempt to use their company.
If you LIKE liars, insults, misleading or nonexistent information, wasted time, missed appointments, wrong orders and complete disregard for the consumer...
give National Floors Direct a call!I strongly advise going ANYWHERE else for carpet.