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National Floors Direct is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact National Floors Direct Customer Service

National Floors Direct Phone Numbers and Emails

Toll-Free Number:

  • (888) 400-3566
Call customer service

National Floors Direct Email:

General Info
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How to Contact National Floors Direct?

Most Popular Number:

(888) 400-3566
Total calls: 32 Last call: Sep 17, 2025

National Floors Direct customer service phone number is 888-400-3566. This is the support line for toll-free calls. Contact National Floors Direct customer care representative via phone to address your inquiries about carpets and hardwood, laminate, luxury vinyl, and tile, get assistance with your order and payment, learn more about available services and special offers.
The busiest day to contact the company via phone is Monday while Tuesday is the day with the lowest number of calls.

National Floors Direct email address for general inquiries about the company, its products and services is welisten@nationalfloorsdirect.com. Also, customers can submit their messages via National Floors Direct website. All you need to do to proceed with an online form is to go to the “Contact Us” page and provide the required information. After you send the message, one of the National Floors Direct customer service agents will be in touch with you.

The corporate headquarters is located in Avon, Massachusetts. If you urgently need to contact the company via regular mail, send your correspondence to this National Floors Direct address: 40 Robbie Road, Avon, Massachusetts 02322, United States. If the issue needs to be resolved as quickly as possible, it’s better to contact the support team via phone or email.

National Floors Direct customer care representatives operate during normal business hours. All consumer issues and inquiries can be addressed via phone or email. During the holidays National Floors Direct hours of operation can change, so please make sure you have updated schedule information so that you can get support when you need it.

Contact Information

National Floors Direct Website:

National Floors Direct Help Center:

Corporate Office Address:

National Floors Direct, Inc.
40 Robbie Road
Avon, Massachusetts 02322
United States

Summary of National Floors Direct Customer Service Calls

32 TOTAL
CALLS
02:15 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call National Floors Direct?

Product/ Service Question:

  • “Complaint about installation - transition moulding”
  • “Warranty problem”
  • “Complaint about installation, schd boss only to see issue”

Activation/ Cancellation Question:

  • “Cancel appointment 6/18”
  • “Notice of cancellation # NE18015”

Request for Information Question:

  • “Question about final payment”
  • “Complaint about a manager”

Staff Question:

  • “Disrespectful service rep”
  • “Additional service needed”

Shipping and Delivery Question:

  • “Where is my installer ?”

Website/ Application Question:

  • “Floor installing issue I was misinformed info need this fixed ASAP”

Employment Question:

  • “Luxury vinyl flooring for kitchen foyer living room dining room and hallway job approximately 750 sq foot.”

Payments and Charges Question:

  • “When is my first payment due”

Refund Question:

  • “Refund requested”

Other Question:

  • “Floor consern”
  • “Cleaning instructions”
  • “Luxury vinyl flooring for kitchen”
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