🏆 Honored with the Consumers Choice Award 2026!
Verified account. Company monitors its reviews.

National Floors Direct is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact National Floors Direct Customer Service

How to Reach a Person at National Floors Direct

Toll-Free Number:

  • 1-888-400-3566
Call Now
Send Message

Customer Service:

welisten@nationalfloorsdirect.com

General Info:

offers@nationalfloorsdirect.com

How to Contact National Floors Direct?

National Floors Direct customer service phone number is 888-400-3566. This is the support line for toll-free calls. Contact National Floors Direct customer care representative via phone to address your inquiries about carpets and hardwood, laminate, luxury vinyl, and tile, get assistance with your order and payment, learn more about available services and special offers.
The busiest day to contact the company via phone is Monday while Tuesday is the day with the lowest number of calls.

National Floors Direct email address for general inquiries about the company, its products and services is welisten@nationalfloorsdirect.com. Also, customers can submit their messages via National Floors Direct website. All you need to do to proceed with an online form is to go to the “Contact Us” page and provide the required information. After you send the message, one of the National Floors Direct customer service agents will be in touch with you.

The corporate headquarters is located in Avon, Massachusetts. If you urgently need to contact the company via regular mail, send your correspondence to this National Floors Direct address: 40 Robbie Road, Avon, Massachusetts 02322, United States. If the issue needs to be resolved as quickly as possible, it’s better to contact the support team via phone or email.

National Floors Direct customer care representatives operate during normal business hours. All consumer issues and inquiries can be addressed via phone or email. During the holidays National Floors Direct hours of operation can change, so please make sure you have updated schedule information so that you can get support when you need it.

Contact Information

National Floors Direct Website:

National Floors Direct Help Center:

Corporate Office Address:

National Floors Direct, Inc.
40 Robbie Road
Avon, Massachusetts 02322
United States

Why Customers Call National Floors Direct?

Top Reasons of Customers Calls

  • Product/ Service 29%
  • Customer Inquiries & Issues 21%
  • Staff 13%
  • Activation/ Cancellation 8%
  • Request for Information 8%
  • Shipping and Delivery 4%
  • Refund 4%
  • Payments and Charges 4%
  • Employment 4%
  • Website/ Application 4%

Product/ Service

29%
  • "need floor fixed"
  • "Complain"
  • "Complaint about installation - transition moulding"

Customer Inquiries & Issues

21%
  • "My floors"
  • "Floor consern"
  • "Cleaning instructions"

Staff

13%
  • "Customer service"
  • "Disrespectful service rep"
  • "Additional service needed"

Activation/ Cancellation

8%
  • "Cancel appointment 6/18"
  • "Notice of cancellation # NE18015"

Request for Information

8%
  • "Question about final payment"
  • "Complaint about a manager"

Shipping and Delivery

4%
  • "Where is my installer ?"

Refund

4%
  • "Refund requested"

Payments and Charges

4%
  • "When is my first payment due"

Employment

4%
  • "Luxury vinyl flooring for kitchen foyer living room dining room and hallway job approximately 750 sq foot."

Website/ Application

4%
  • "Floor installing issue I was misinformed info need this fixed ASAP"
Write a review
Do you have something to say about National Floors Direct? What happened? What can we help you with?
Submit review Don't show this popup