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National Floors Direct - Not as represented

terribe instillation work and company follow up, customer service, very disappointed all the way around
1.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1294632
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They gave me a window of arrival and one hour after the “window” closed I’m still waiting. Have called twice and the second time the customer service rep actually said to me: “he’s not picking up his phone what do you want me to do?” Really? This is already turning...
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1.0
#1279209
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National Floors Direct - Worst customer service

If rude and arrogant is what you want call customer service. They were unbelievable rude and don’t honor what they stand by. They have hidden costs and are not nice about it. I am pursuing legal action as a piece of mind and to bring attention to help others.
1.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1277606
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National Floors Direct - Worst customer service

I was promised delivery between 9-12. They came at 4 and wouldn’t lay the carpet until I gave them the check! The installers were a pregnant woman and her husband who spoke no English they put 3 seams in my bedroom. Horrible job and horrible customer service! Stay away!!!
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
#1275536
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This is been the worst experience I have ever had with the flooring place in my entire life !!! Not only did they cancel my installation but then they showed up with the completely wrong carpet telling me that it was my fault because that’s what they had on the order...
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Anonymous
Anonymous

Ridiculous service ever! No material delivered, no installation service, and do not return deposit, and still ask money from customers!

Anonymous
Paula

Just took them to court, they didn’t show! Now let’s see if they refund my money or we go public.

1.3
#1261595
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National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
National Floors Direct - Horror show and frightening ! Don’t let them in!
Bait and switch installation of carpet. Installation never finished. They even no showed second day after 8 hrs of saying they were on their way! Manager told me that crew was fired and guess who showed up!! Holes, cut too short, open seams, wrong carpet! No transition...
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1.0
I didn't like
  • Customer service
  • Cancellation policy
  • People answering the phone calls
#1250309
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My whole experience with the national floors direct has been nothing short of disaster. 1. Sent an incompetent sales person who did not write down the materials I chose and the area of my apartment to be covered. 2. Sent the installers who do not do demolishion of the...
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Anonymous
Paula Buono

Please feel free to reach out. They owe me over 3k. I have been contacted by a coworkers attorney who will sue under consumer protection treble damages if they do not resolve ...

1.9
I didn't like
  • Customer service
#1247865
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National Floors Direct - Installed laminate floors...not a followup

There was a problem from the begining...scheduling was one No followup on the job that was done..or if i had any questions..to which i do. The first to show up for the job was one installer...i had asked for a crew of at least 3 people as i asked for to have the job done in one day to which national floors agreed to. I have one small area that does not look right to me George naviskas
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1244191
Reply to reviews
DON'T TRUST A WORD THEY SAY! UNRELIABLE AND USE SCARE TACTICS AGAINST THEIR CONSUMERS. On 3/23 I purchased carpet for my bedroom from National Floors Direct with delivery scheduled for 3/29. This date was extremely important and the salesman assured me that this...
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Anonymous
Anonymous

Similar experience! No material, no installation service, just do not return deposit and keep ask money from customers.

Anonymous
Imtegrity

Take Them to court, I did

#1226364
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Do not use this company ! Contact me I will be happy to share all the tactics they used to steal my money and not complete the job. They falsified documents and left a job 1/2 done and in deplorable condition
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Anonymous
PaulaBuono

Do your research ! No matter how good they make it sound don’t use National floors direct! They took almost 4K deposits for 3 large jobs, and never finished the first job. Ref...

Anonymous
Milly

I AGREE!!!

1.0
#1220560
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