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National Floors Direct Carpet Installation Review

Crappy installation after 1 month vinul floor is separating in 5 places. Customer service sucks. Been over a month and still waiting for them to come back and repair
1.9
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
#1008908
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National Floors Direct Carpet Installation Review

The install was 2 hours late with no phone call and they installed the wrong carpet. We told them right away it was the wrong carpet. Their manager said to go ahead with the job and they would replace it. The customer device department is the worst ever and they didn't care at all. The worst company ever be careful future buyers
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#987477
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Watch out for salesman named Joel. Promises the moon and stars and delivers ***!!!
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Anonymous
Unhappy customer

Do not use yhis company.Salesperson Joel is a LIAR.He promised that the hardwood floors we were getting would be same as our current floors and showed us one sample thst had t...

#970230
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Let me preface this with I have never written a review for anything like this before. I have never been treated so badly by a company in my life. BEWARE. EVEN IF YOU DO NOT READ THIS ENTIRE REVIEW. DO NOT ORDER FROM NATIONAL FLOORS DIRECT. WORST BUSINESS PRACTICES...
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1.4
Beverly, Ma, Massachusetts
#954713
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As an update, I just received a call from National floors direct 5 minutes after the first lady was rude and the lady was even RUDER! She said, Luna and empire are competitors and THEY left these bad reviews, I don't buy it. Anyway she went on to say she googled my...
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1.0
I didn't like
  • Being insulted
#879482
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I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are all right about the customer service! She said they are already on their route and cannot cancel.. I said, I'm sure you have contact with them and I...
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Anonymous
Anonymous

Yes they are very rude!

1.0
I didn't like
  • Customer service
#879477
Reply to reviews
We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the best price and told us all the old floor would be taken up and the carpet would be put down. When the two installers came my girlfriend was home by...
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1.0
#869767
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Beware of National Floors Direct! High pressure sales, with inappropriate comments: wasn't impressed with the floor I had until he knew they installed it. you want to cancel you have to write a letter and get it to them in 3 days, which My friend couldnt do so now a...
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1.6
#796314
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do mot use them..they use gyspy insatller who do not know what they are doing.. They installed the floor to badly & will NOT even come to inspect it! They try to blame Armstrong but it is a BAD installation They are the WORSE !! Do not use them ... The floor is...
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#642143
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installed wrong transitional piece from one room to another. when call on it they said "that's piece sent for the floor" when contacted the hard wood floor company they said it isn't the right piece.The funny thing is that their rug installer agreed with us. And put...
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Anonymous
Anonymous

Their hacks...I wouldn't let them carpet my putting green.Bob Johnson the sales rep is a liar and theif..

#556280
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