National Floors Direct
Reviews and Complaints
Notice of cancellation # NE18015
No show and lies
Preferred solution: I will take my business elsewhere
Worse Service Experience of my Life
Don’t do business with National Floors Direct
- High pressure sales tactics
- Disconnect between departments
- Sales rep lied to us
Preferred solution: Return my tools or pay for them.
WORST COMPANY EVER!!!!!
Ever since I started with this company, there has been issues. First off, they canceled my first appointment for installation and rescheduled.
The first portion of my order was completed, but there were three mistakes. A sharp item was left under the new carpet in my baby's room, there was a slice in the new carpet and there was an extremely visible seam in a place where there shouldn't be. This company demands payment by cashier's check before the work is even started. This should have been my first red flag.
I contacted the company and several times they told me someone would come out to fix it. I missed several days of week waiting around for a company that never came and barely responded back. Finally, someone came to repair it, but all they did was look at it and take pictures (I had already sent pictures). I was assured this issue would be fixed when they came.
The following week they showed up unannounced and took the item out of my baby's room, but did not fix the other 2 issues. I called again and again. Finally they said someone would come on Saturday May 18. This process started on May 3.
On May 18, my appointment was confirmed for someone to come out between 9 and 12. At 12:30 I contacted the company and they told me that the order was completed. It was not. At 1pm, I called again and was told the truck was in an accident and the truck with my carpet had to be towed and the driver was sent to the hospital, but they would call me back in 10 minutes with a new appointment date.
No one called back. On Monday, May 20, 2019, I called and was told the new replacement carpet was lost. Every time I call, I am being lied to and no one is helping me. I paid $15,000 for the carpet and hardwood floor in my home.
This should not be happening. My carpet should have been fixed as soon as possible. I should have been called back and given a new date. This company is awful.
I would never recommend or ever do business with this company again. I have had other issues with this company for the second part of my order (hardwood flooring) as well. They demanded $900 more when they got to my home stating they needed it for glue or else they would stop the job. They had already ripped up all the carpet and flooring in my downstairs.
They left me no option, but to pay them additional money even though a big part of my job (sub floor) was taken off of my order.
I have also requested an itemized bill which I never received. My next step is legal action.
Preferred solution: Deliver product or service ordered
Don't do it
Worst Experience Ever
- Convenience of the in home quote and selection
- Disconnect between departments
- High pressure sales tactic
- No help in resolving issue
Preferred solution: Full refund
Don't stand behind their work
Absolutely the biggest fraud out there
National floors direct is the absolute worst company to go through for a rug installation. They are absolutely incompetent with the entire installation of rug.
Starting with before job is even complete they take full payment and tell you to take any issues up with customer service and start a service ticket. Many major errors from the sub contractors starting from the padding which had many spaces which created dips in the rug. All tack plates are coming through the rug and you feel them as you walk across the rug and over thresholds. The rug they sold to us absolutely was not the rug used at sellers appointment.
Was told rug absorbs which IS ABSOLUTELY FALSE, Seam isn’t even sub par, they didn’t stretch rug enough in numerous places so the rug isn’t even attached to sub floor. Called and started our service ticket like we were told even before installation(HA!) had a schedule day with window between 9-12 received phone call at exactly 8:02am and was told we were first on the list window was between 9-12 but they would be there within the hour. Going on 12:10 still no sign of these people called(not first phone call between those hours) and was told they would now be there at 2pm between. Because we were given the window of 9-12 and told they would be right out and we were first on the list we made a vet appointment for 3pm for our sick dog so we told them 2pm would definitely not work and need to reschedule with that being said we were told we would be charge for canceling and to reschedule $150 and that we shouldn’t have scheduled our appointment if we couldn’t sit and wait for them all day long.
The “manager” Tom would not let me speak to any other manager or supervisor and had his co-worker(the one who called to confirm appointment at 8:02am) YELLING in the background about how rude I was. I HIGHLY recommend never ever using national floors direct they do not follow through in any areas of there services. They also told my husband and I if we didn’t complain to the BBB and or on social media then they would try to not charge us for cancelling. This company is absolutely horrendous with their dealings and complete thieves.
GO SOMEWHERE ELSE THIS I PROMISE YOU! SPEND THE EXTRA FEW DOLLARS FOR A REAL JOB WELL DONE
Bad service - not what I expected during and after work was done.
Just wanted to send in my comments in conjunction to my last complaint with National Floors Direct. After many attempts by my husband and myself via telephone, we finally had the billing situation straighten out with Synchrony Bank regarding our monthly payments for the flooring done by NFD.
Unfortunately, the condition of my flooring in the living room was not taken care of. After more phone calls with National Floors Direct to have the "bubble" fix in my living room, we just gave up as National Floors Direct wanted us to sign another "Waiver" should something else come up with the flooring it would not be their responsibility. I have had the flooring about 4 months or so, and I already see some defects. This is really disappointing and for the amount it cost not very satisfying.
For anyone choosing National Floors Direct - please make sure you are not given a Sales pinch. Dissatified Customer
Not a single person who has seen the video of my floors thinks this was a professional job
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Verified Reviewer | Cambridge, MassachusettsDont use NFD, such a ripoff!!
Horrible
Absolute Nightmare
- Two installers were the only silver lining
- Ignore the black and white of the binding contract
- Customer service is a nightmare
- Refuse to acknowledge or even admit they made a mistake
Customer
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Please tell us what demand you filed. I haven’t been able to cancel or even get a copy of my contract.